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Utility Assistance for Low Income Households (.pdf)
http://www.entergy-neworleans.com/Global/Your_Home/pdfs/LA_LIHEAP.pdf
The state-funded LIHEAP program assists low-income residents with electric and gas payments throughout Louisiana.
Grants of up to $350 are available, and in some crisis cases, an additional $325 payment for energy bills. Download the .pdf for full eligibility requirements.
In the New Orleans area: Call Total Community Action at 504-324-8609 for more information. TCA is currently experiencing a high volume of calls so you may have to try calling several times. You can also call the main line at 504-872-0337. (No walk-ins accepted). In other parishes: Download the .pdf for organizations offering the utility assistance grant in other parishes (beginning on page 4). *You may reapply for assistance every 6 months. more
Low Income Energy Assistance Program
http://www.lhfa.state.la.us/programs/energy_assistance/ea-index.php
The Low Income Home Energy Assistance Program (LIHEAP) provides eligible households with assistance in meeting their monthly electric and gas bills.
Catholic Charities Case Management Services
http://www.ccano.org/Community_Centers.htm
Catholic Charities is currently offering case management services at 14 different community centers in New Orleans to help
residents with basic needs such as rental and utility assistance and household
appliances. For more information about case management services, call (504) 523-3755 or visit
the website for a community center serving your area.
Green Light New Orleans
http://www.greenlightneworleans.org/
Green Light New Orleans aims to help residents reduce energy consumption and energy bills by offering to change old style incandescent bulbs to modern compact fluorescent lighting FREE of charge.
Read more and sign up on their website.
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Contact Utility Companies Back to Top
AT&T, Bellsouth Offers $10 DSL
http://www.bellsouth.com/consumer/inetsrvcs/index.html
AT&T/Bellsouth's FastAccess DSL Lite is only $10 per month with a 12 month commitment.
This plan is available only if you have not previously subscribed to AT&T or BellSouth's high-speed internet service and if you order online. Go to Bellsouth's DSL page and type in your phone number and complete the process to see if this service is available in your area and to order.
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Entergy
http://www.entergy-neworleans.com/your_home/storm_center/storms_katrina.aspx
Call 1-800-ENTERGY
Entergy Complaint and Dispute Resolution Process (.pdf)
http://www.entergy-neworleans.com/content/docs/Customer_Rights.pdf
Entergy New Orleans customers with complaints about their electric and gas service or the accuracy of their bills will no longer have to seek satisfaction from the company alone.
Under a process approved by the City Council, residential and commercial customers are now able to have an independent third-party arbitrator hear disputes that can't be resolved between consumers and the company's customer service representatives.
The complaints will be handled by Louisiana Mediation and Arbitration Inc. which will determine whether a particular complaint is eligible for arbitration as well as hold hearings and issue rulings. Download this .pdf for information on filing a complaint with Entergy or call the City Council Utilities Regulatory Office at 504-658-1110 for more info. more Cleco
(800) 622-6537
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